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FAQs / Help

Can I hire a buoyancy aid?

The wearing of buoyancy aids is mandatory for all watersports at Nene Outdoors. Buoyancy aid hire is included with all boat hires and we have buoyancy aids to suit all sizes including infants.  Anyone launching their own craft is expected to provide their own buoyancy aid.

Is there a minimum age for the watersports hire, does a parent or guardian have to be with them if under 18?

There is no minimum age for children to be on the water accompanied by a parent or guardian.  Children need to be over the age of 8 to go on the water without a parent or guardian in the boat with them.  All children under the age of 18 must be supervised by an adult at all times.  The adult does not need to go on the water but must remain within the Lakeside area (having a drink on the cafe veranda is fine!).

Can I hire a boat if I am pregnant?

We aim to be as accessible as possible and are happy to let anyone hire one of our craft as long as our staff are satisfied that they have the capability to safely operate the craft they are hiring.  At the moment due to social distancing measures our staff will not be able to assist people getting into or out of the water craft.  Customers must be able to embark/disembark without additional support.  If customers have a specific medical condition they are advised to seek the advice of their doctor before hiring one of our craft or bikes.

Can I get a refund if the weather is bad or I have Covid-19 symptoms?

If we cancel a booked activity due to hazardous weather conditions or other circumstances beyond our control then you will be eligible for a refund of any booking fee paid.  In all other circumstances our usual terms and conditions apply which are available to read at the time of booking.  

Do you have carparking?

Yes we have plently of carparking available at Ferry Meadows and other locations throughout Nene Park. As an independent Charitable Trust, we receive no funding from the taxpayer and are totally reliant on income we generate ourselves. Income from parking helps us to provide great facilities and landscape for visitors to enjoy.

At Ferry Meadows charges apply to all vehicles, all day, every day. find information on our parking charges here.

Can I bring my dog?

Ferry Meadows is a great place for you to enjoy with your dog, however not all of our events and activities are suitable for dogs.  Please check in advance if you are hoping to bring your dog on an event.

Are events/activities suitable for people living with disabilities?

Nene Park hosts many events throughout the year covering a range of activities, interests and ages. The events pages contain information about the broad accessibility of an event, which organisation is running the event and the contact details if you have any requirements or queries regarding the accessibility of a particular event. More information about the accessibility of Nene Park can be found on our accessibility pages. Nene Park Trust offers a range of services at its events such as free carer or companion entry, hearing assistance equipment, mobility scooters and welcomes assistance dogs.

If you have any requirements or queries regarding the accessibility of a Nene Park Trust event please contact us to discuss your requirements before booking and we will do our best to make any adjustments necessary to enable you to attend.